星程酒店（西寧中心購物廣場以勒大廈店） (Starway Hotel (Xining Central Shopping Plaza Yile Building))

非常差勁，超凡脫俗的酒店體驗，各種問題扎堆出現，一進門，迎接我的不是溫馨的問候，而是一股撲鼻而來的、難以名狀的臭味。抽紙就給放了3張可能還是上一位顧客沒用完的，10月7日的西寧已經很冷，我特意預訂了帶空調的房間取暖，結果空調衹能吹出比房間更冷的“自然風”，伴隨著機組拖拉機般的巨大噪音，最終解決方案是一個無處插電的電暖氣，還得勞煩工作人員翻箱倒櫃找插線板才能用上。床頭插座也是壞的，洗漱台的插座被告知“帶不動吹風機”，讓我去水吧那邊吹頭髮。一個基礎吹風機都帶不動的電路，其負荷能力著實讓我“大開眼界”。網速差的要死。房間的“裝飾”燈光也別具一格，洗澡間的燈細如遊絲，洗個澡黑咕隆咚，彷彿在玩密室逃脫，隔壁房間沖馬桶的聲音，清晰得就像在我自己房間裡進行操作。網絡速度也完美匹配了這種“復古”氛圍，慢得很有耐心。早餐時想沖杯咖啡，發現沒有奶，服務員熱情地衹拿來一包糖，並真誠地向我推薦：“美式加點糖特別好喝”。我一時語塞，原來在這裡，客人的選擇偏好是由酒店來定義的。作為一名從業十一年的酒店管理人員，我深知運營不易，但更明白“用心”二字的重要性。這家酒店從硬件裝修的設計不合理（燈光、電路、隔音），到軟件服務的僵化與不專業，都體現了管理的嚴重缺失。這已不是某個環節的疏漏，而是整個體系的失敗。建議酒店管理者先自己住一晚，就能明白問題所在。祝好運。

住了三天，第二天睡了一晚不知道被什麼蟲子咬了，又癢又疼。退房時候説房間有蟲子，也給看了手上的傷口，前台説不會吧，這個時候怎麼會有蟲子，意思我是故意找事兒？慎住吧

酒店衞生很乾凈，房間設施設備都很新，服務員很有禮貌，大堂很氣派，停車也很方便，是非常不錯的選擇，下次還住這裡。

房間乾淨，前台服務熱情，酒店附近交通便利，吃飯什麼都很方便，非常好的一次入住體驗

First of all, I decided to book this hotel because 訂房網站 use the name of this hotel “Merecure Hotel”. And the booking in the app is also “Merecure Hotel” until I want to check the map in 訂房網站.com app when I arrived at the hotel to see the shopping/dining nearby ,it comes out to be “Starway Hotel”. Am I cheated ? Because if it is shown Starway Hotel at the start I will not go on this booking. The only one good point of this hotel to me is the chatting with front office manager via wechat before I arrived. He is very kind and helpful with my questions about my 訂房網站 at Xining. He also help me with the problems occurred during my stay at this hotel via wechat even though he is not on duty. Thank you very much for this help. The hotel room that I checked in itself is quite rundown. The air-con is not working well that I have to sleep over my blanket for 2 nights and the hanging shower is not in good condition to use. The shower room caution “slippery” but there is no anti-slip mat provided. The bath gel box is too small to put together bath gel/shampoo and conditioner so I have to put one of them on the floor. If they use smaller bottle it will more convenient and look better. My first 2 nights the conditioner was left very little in the bottle and the house keeper never pay attention to refill it even though I put it in the middle of the shower room floor for her to easily see it.(The conditioner bottle was at first put near the face bowl) . Face washing bowl in my room is already broken but they still not change. I do not know how many stars of this hotel to keep using this broken bowl. Breakfast is so so as other hotel, nothing special. But the most peak for me is the front office staff. In the next morning after my first night before I left to train station for my Chaka Lake 訂房網站, I told front office staff that my room have to be repaired 3 problems about air-con, shower head hanging and toilet door noise. She said OK. Around mid-night I came back to my room there is nothing change. It means she did not pay attention to fix hotel guest room problems. She said she will send engineer to fix my room problem immediately, but it was mid night I was tired of the 訂房網站 and I want to get rest. The next morning I decided to wechat to the front office manager, he took action immediately but the air con may be big problem that the engineer may take time to fix it. I went out and came back in the afternoon, he still fixed it so I wechat to front office manager again he offer to change new room for me and the engineer agree that so. I then go down to the front office there is a senior girl there. She was on the phone talking with no attention to me, then after the phone she turned to me and signed in front of me. What a manner! I did not make trouble but the room I pay for the air con does not work well, I have the right to change the room. She works in service business she should have service mind. Firstly she had to apologize for the inconvenience I face not take the action like that. The next morning when I check out, I return the key room to the girl at the front. She said nothing so I wait for a while for the process of checking out as other hotel. Here all front staff usually gather their heads at one monitor and pay no attention to other guest waiting to be serviced. I waited for a while then I asked them is the process of checking out is OK?, they just look up to me and said OK. It would be better if the hotel staff would use easy English words to foreigner guest like “Good morning” “Thank you” “Bye bye” “Have a nice 訂房網站” or just look up from the computer and show the enthusiastic to the guest that they are willing to help. Language barrier is not the problem because we have translator but the service mind and hospitality that the front staff of this hotel is lack off. For sure “No second time for me” at this hotel.

酒店房間寬敞明亮，屋內設施也很方便，有加濕器可以用，還是全屋智能控制，很推薦👍👍👍

房間很不錯，早餐也品種很豐富，房間衞生很好，床品睡著也舒服，酒店位置也很好，附近走不了多久就到了商業中心，還送了伴手禮

Great location for us! Found the little gem restaurant just opposite the hotel 手抓羊肉👍🏻👍🏻 good facilities as self laundry service are free of charge!

房間不錯，標準標間很乾凈，洗衣房很方便，去的時候下雨被淋濕了，衣服洗完馬上烘乾。

房間非常乾淨還帶有水果，前台的美女服務態度槓槓滴，非常滿意的一下入住，而且位置也好找，重點旁邊還有一家非常好吃的飯店